Return and Refund Policy

1. Scope

This policy applies to purchases of Somnaffron™ made directly from ApothecaTree Inc. (“ApothecaTree,” “we,” “us,” or “our”) in Canada. It does not apply to other merchandise sold by ApothecaTree.

For purchases made through an independent retailer, please contact that retailer regarding its return and refund procedures. You may also contact us directly regarding any product-quality or safety concern.

2. Final Sale — No Change-of-Mind Returns

All Somnaffron purchases are final sale, subject to your rights under applicable law and the exceptions described below.

Somnaffron is an ingestible natural health product. Once a product has been delivered, we cannot independently verify its subsequent storage conditions, handling, or integrity. To protect product quality and customer safety, we do not accept change-of-mind returns or exchanges, including for products that remain unopened, unused, sealed, or in their original packaging.

This policy applies to regular-price and discounted purchases. We do not provide voluntary refunds or exchanges because you have changed your mind, ordered more than intended, no longer wish to use the product, or are dissatisfied with your individual results. Please review the product information and your order carefully before purchasing. 

3. Damaged, Defective, or Incorrect Products

Please inspect your order upon receipt and contact us as soon as reasonably possible if a product arrives damaged, appears defective, has compromised packaging, or is not the item you ordered.

Email hello@apothecatree.com with your order number or other proof of purchase and a description of the issue. Where available, please also provide:

• Photographs of the affected product and packaging;
• Photographs of the shipping container; and
• The product’s lot number and expiry date.

We may request additional information reasonably necessary to investigate. An inability to provide photographs does not, by itself, remove your statutory rights.

Do not consume a product that appears damaged, defective, or tampered with. Retain the product and packaging while we review the matter, unless we provide other instructions.

We will investigate and provide any refund, replacement, or other remedy required by applicable law. Where the law permits a choice of remedy, we will discuss the available resolution with you.

4. Missing or Undelivered Orders

If your order has not arrived or contains missing items, please contact us at hello@apothecatree.com. We will investigate and provide any remedy required by applicable law.

The final-sale restriction does not override statutory cancellation or refund rights arising from non-delivery or other circumstances protected by law.

5. Return Instructions

Please contact us before sending any product back. If a return is necessary to resolve an issue, we will provide instructions and, where the issue is attributable to us or the product is damaged, defective, or incorrect, arrange return shipping at our expense.

A product returned for investigation or another authorized purpose will not be returned to saleable inventory.

Our request for prior contact does not restrict any return or cancellation right, or method of exercising that right, provided by applicable law.

6. Refund Processing

Where a refund is payable, we will issue it to the original payment method, unless otherwise required by law or agreed with you.

We will process the refund within 10 business days after confirming it is payable, or within any shorter period required by applicable law. Any statutory refund deadline applies independently of our internal review or approval process.

The refund will include all amounts required by applicable law, including applicable taxes and shipping charges where required. Your financial institution may require additional time to post the refund.

7. Product Recalls

If Somnaffron is subject to a recall, follow the instructions in the applicable recall notice. The final-sale restriction does not prevent compliance with recall instructions or limit any remedy required by law.

8. Preservation of Consumer Rights

Nothing in this policy excludes, restricts, or waives any non-waivable right, statutory warranty, condition, or remedy available under Ontario’s consumer-protection legislation or other applicable law.

If any provision of this policy conflicts with a mandatory legal requirement, that requirement prevails to the extent of the conflict.

9. Contact

ApothecaTree Inc.
Email: hello@apothecatree.com

 

Last updated: September 12, 2026