Shipping policy

This Shipping Policy applies to orders of Somnaffron™ placed directly through ApothecaTree Inc. (“ApothecaTree,” “we,” “us,” or “our”).

Shipping Destinations

We ship to eligible addresses within Canada. Available shipping services depend on your delivery address and are displayed at checkout.

Delivery to remote locations, post office boxes, and certain other addresses may be subject to carrier restrictions. If we cannot fulfil an accepted order to your address, we will contact you to arrange an alternative with your agreement or cancel the order and refund all amounts paid.

Shipping Rates

Available shipping options and applicable charges are displayed at checkout before you complete your purchase.

Any free-shipping promotion is subject to the eligibility requirements disclosed with that offer.

We will not charge additional shipping fees after purchase without your express agreement.

Order Processing and Delivery Estimates

Please review the processing and delivery estimates displayed when placing your order. Order processing is the time required to prepare your purchase for dispatch; transit time is the time required by the carrier to deliver it after dispatch.

Unless otherwise stated, references to business days exclude Saturdays, Sundays, and applicable statutory holidays.

Delivery dates are estimates unless expressly identified as guaranteed. Weather, carrier disruptions, peak periods, and remote delivery locations may affect delivery times. If we become aware of a material delay affecting your order, we will contact you using the information provided at checkout.

Delivery estimates and carrier delays do not limit your cancellation, refund, or other rights under applicable law.

Shipping Confirmation and Tracking

When your order is dispatched, we will send a shipping confirmation to the email address provided at checkout. Tracking information will be included where available for the selected service.

Tracking updates may not appear immediately after a shipping label is created.

Address Accuracy and Order Changes

Please provide a complete and accurate shipping address, including any unit number, postal code, and relevant delivery instructions.

If you notice an error or wish to request a change, contact hello@apothecatree.com as soon as possible and include your order number. We will try to accommodate your request, but changes may not be possible once fulfilment has begun.

Any additional charge for an agreed address correction or reshipment will be disclosed for your approval before it is incurred. This does not affect any rights you have under applicable law.

Missed Deliveries and Returned Parcels

Please follow any delivery or collection instructions provided by the carrier.

If a parcel is returned to us because it was unclaimed, refused, or addressed incorrectly, we will contact you to discuss the circumstances and available resolution. Any proposed reshipment charge will be disclosed for your agreement.

If the delivery failure resulted from an error by ApothecaTree, you will not be charged to correct that error. Any refund or other remedy required by law will be provided.

Delayed, Missing, or Lost Shipments

If your order is overdue, tracking has stopped updating, or tracking shows delivery but you cannot locate the parcel, please contact hello@apothecatree.com.

For a parcel marked delivered, please also check your designated delivery area, household members, and building reception or parcel room, where applicable.

We will investigate with the carrier and work with you to resolve the issue. A carrier’s delivery scan does not, by itself, determine your legal rights. Our investigation will not extend any mandatory deadline for providing a remedy.

Damaged Parcels and Product Concerns

Please inspect your order promptly after delivery. If products are missing, incorrect, damaged, or appear to have compromised packaging, contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs where available. Retain the product and shipping packaging while we investigate, unless we provide other instructions.

Do not use a product that appears damaged or tampered with. Refunds, replacements, and other remedies will be handled in accordance with our Return and Refund Policy and applicable law.

Receiving and Storing Somnaffron™

Please retrieve your parcel promptly after delivery and store Somnaffron™ according to the instructions on its packaging. Avoid leaving the parcel outdoors or in a vehicle for extended periods.

If you are concerned that shipping conditions may have affected the product, contact us before using it. These recommendations do not exclude responsibility for a product that arrives damaged or defective.

Returns and Consumer Rights

Somnaffron™ purchases are subject to our Return and Refund Policy, including our restriction on change-of-mind returns.

That restriction does not limit rights arising from non-delivery, damaged or incorrect goods, or other circumstances protected by law.

Nothing in this Shipping Policy excludes or restricts any non-waivable consumer right, warranty, condition, or remedy. Where this policy conflicts with a mandatory legal requirement, that requirement prevails.

Contact

For shipping enquiries, please include your order number and contact:

ApothecaTree Inc.
hello@apothecatree.com

 

Last updated: September 12, 2026